Rules for the carriage of persons and goods by Regiobus Sp. z oo These rules define the conditions of handling the Travelers, their check-in as well as the conditions of transportation of travelers and their belongings in paid regular transport in road transport on bus lines served by Regiobus Sp. z o.o. hereinafter called the Carrier.

  • 1.


1.The provisions of the rules apply, as appropriate, to the transport of persons with hand luggage in group passenger transport. A group carriage of passengers is understood as carriage, referred to in art.19 and art. 21 of the Act of November 15, 1984. Transport law (Journal of Laws of 2000 No. 50, item 601, as amended).

These rues were issued on the basis of art.4 of the Act of November 15, 1984. Transport law (Journal of Laws of 2000 No. 50, item 601, as amended), including the requirement specified in art. 18 b point 5 of the Act of 6 September 2001 on road transport (Journal of Laws of 2004 No. 204, item 2088, as amended).

  1. 2. The provisions of these rules apply to persons who have concluded a transport contract with the Carrier on a specific regular route operated by the Carrier and displayed in the publicly announced timetable.

3.The conclusion of a contract of carriage on the public bus routes of the Carrier in public transport requires the Traveler to meet the condition of purchasing a ticket and having it during the journey, provided that if it is a ticket acquired at the discounted price also a document entitling to purchase of such a ticket is necessary to be held by a passenger during the journey.

4.The carriage is considered to have commenced as soon as the bus in which the Traveler is located will start from the stop.

  1. The terms used in the Rules shall be understood as:
  2. a) Passenger – a person using the transport service on the basis of a valid ticket.
  3. b) Carrier – Regiobus Sp. z o. o
  4. Poprzeczna 1A, 58-531 Łomnica, KRS 0000633755, REGON 365241241, NIP 6112768554.
  5. c) Ticket – a document entitling a passenger to travel on a given route within a specified time and for a fixed price.
  6. d) Contract of carriage – it is a contract concluded between the Carrier and the Passenger at the time of purchasing the ticket, under which the Carrier undertakes to carry the Passenger and his luggage from the place chosen to the destination indicated on the ticket.
  7. e) Timetable – timetable of the Carrier coach journeys along the route, detailing the hours of departures from stops, arrival times and stops names.
  8. f) Hand Baggage – baggage weighing up to 5 kg, which the Passenger may take with him to the passenger cabin, under the direct care of the Passenger.
  9. g) Basic luggage – free of charge baggage which the Passenger leaves in the baggage compartment.
  10. h) Extra luggage – extra luggage, which the Passenger leaves in the luggage compartment.

6.The provisions of the Rules apply to passenger bus transport performed by the Carrier.

7.The purchase of a ticket is tantamount to the conclusion of a contract of carriage and acceptance of the provisions of these Rules.

  • 2.


1.The passenger should arrive at the bus stop indicated in the timetable, at least 15 minutes before the planned departure of the coach. Failure of the Passenger to arrive at the time of planned departure is treated as a resignation from the journey.

2.The passenger should take a seat on the bus indicated by the service before the planned departure. The carrier will not wait for passengers failing to complying with this provision. The above applies both to the initial stop and intermediate stops along the route and to the stop at the point of change to another coach.

3.A passenger shall meet all travel requirements, have a ticket and a valid ID.

4.The Passenger bears full responsibility for the lack of documents indicated in § 2 point.

5.The passenger is obliged to comply with the transport regulations and the instructions of the coach staff.

6.The Passenger is liable for damage caused to the Carrier and other Passengers on general terms provided by the provisions of the Civil Code.

7.A passenger who intentionally or due to gross negligence makes the coach dirty is obliged to cover the costs of restoring the vehicle to its original condition.

8.In case the bus is equipped with seat belts, the Passenger is obliged to use these belts during the journey.

9.In accordance with the amendment to the Road Traffic Act, which entered into force on 15/05/2015, there is no obligation on buses to transport children in protective car seats.

10.Children under 12 travel exclusively under the care of an adult. Children between 12 and 18 years of age may travel on their own subject to having a “Statement of Child Transport” printed by a parent or legal guardian of a child. This print should be completed and signed in the presence of the bus driver and handed over to him before taking the seat on the bus. When filling and signing the above statements parent or legal guardian is obliged to show the driver the fact of being a parent or legal guardian of the child. In the event of failure to provide the evidence for the fact referred to in the preceding sentence, the driver may refuse to perform the carriage and the Carrier shall refund the ticket price.

11.The carrier is not responsible for minors traveling without a legal guardian when they are outside the coach.

12.The passenger is covered by the Carrier’s Accident Insurance (NNW). The insurance covers only situations that may happen during the Passenger’s stay on the coach. Other random events that cause damage to the passenger outside the coach are not covered by this insurance.

  • 3.


1.The Carrier reserves the right to refuse carriage and to retain the ticket of the person who came into possession of it in violation of the law.

2.The bus driver has the right to prevent taking a seat on the bus or refuse to continue the carriage if the Passenger

a)does not comply with the provisions of these Rules,

b)is in a state indicating the consumption of alcohol or drugs,

c)behaves in a way that adversely affects the safety or comfort of traveling by travelers. The legal consequences of own behavior are borne by the Passenger.

3.It is forbidden to eat alcoholic beverages and other intoxicants in buses, as well as smoking cigarettes and e-cigarettes.

4.It is forbidden to transport animals on board without a valid animal transport ticket.

5.The keeper of the animal is obliged to show the animal’s health book or other document confirming the validity of vaccinations before taking a seat on the coach. In the absence of such a document, the driver may refuse the passenger to take a seat on the bus. In the situation referred to in the preceding sentence, the Carrier may refuse to refund the price of an animal ticket and in case of cancellation of passenger transport also the price of his ticket.

6.The transported animal must be properly secured with a leash and a muzzle, be in a suitable cage, playpen or bag placed on the seat next to the owner of the animal. The carriage of an animal must be carried out in a way that does not interfere with other passengers. In the event of failure to comply with the obligation referred to in the preceding sentence, the driver may decline permission to take a seat on the bus. In such case, the Carrier may refuse to refund the price of an animal ticket and in case of cancellation of passenger transport also the price of his ticket.

7.The Carrier will make every effort to carry the Passenger and his luggage in a timely manner, in accordance with the timetable, but for reasons beyond his control, he can not guarantee it.

8.Carrier is not responsible for delays and their further consequences caused by administrative factors (e.g. police checks, transport inspections) or other factors independent on the Carrier (e.g. technical problems, weather conditions, traffic problems or border crossings) .

9.The carrier is not responsible for cancellations of runs for reasons beyond his control (e.g. in the event of a natural disaster), nor for the resulting further effects.

10.The carrier is not responsible for the arrival of the bus earlier than specified in the timetable to the final destination and further negative consequences for the passenger.

11.If  due to the fault of the Carrier the journey does not take place, the Traveler shall be entitled to a refund of the equivalent of the unused ticket.

12.In the event of becoming aware of the impossibility of carrying out the carriage, the Carrier shall exercise due diligence to immediately inform the Passenger about this situation.

13.. The carrier reserves the right to carry out transport by substitute coach- other than owned by the carrier. Such a coach will be marked in a way that allows its identification.

14.The route for logistic reasons (e.g. atmospheric difficulties, traffic incidents) may differ from the one given in the Timetable.

  • 4.


For regular national journeys, the carrier charges normal or concession charges according to contractual prices announced in tariffs or price lists, which under art. 11 of the transport law, the carrier is obliged to announce publicly. Two or more allowances for concessions resulting from different titles do not apply simultaneously to charges for the same carriage. Bus tickets available at the driver-conductor in buses passing through the municipality. One-way coach tickets are valid for only one journey. In case of travel with a change, a separate ticket must be purchased for each journey(coach). The ticket purchased from the driver during the journey is valid only for this journey.

The right to purchase a ticket and to enter the coach with a priority shall be granted to the disabled persons with visible disability and the disabled of the 1st group on presentation of a disability card, pregnant women, a person with children in their hands and persons suffering from diabetics. MPs of the Republic of Poland and Senators and persons using periodic business tickets are entitled to order a ticket with a priority at the ticket office.

Journeys to work and schools with monthly tickets.

Monthly tickets are issued for a period of one calendar month on specific lines, runs in regular bus transport. A personalized monthly public ticket can be purchased by any natural person. A person entitled to concession under special regulations may purchase a concessionary monthly ticket.

The basis for calculating the refund is an unused ticket, returned to the carrier. The reimbursement is made by the ticket office, which sold the ticket after obtaining by the passenger’s credential  from the dispatcher at the starting point on not using the ticket before starting the journey. The reimbursement for the interrupted or not completed transit due to the fault of the carrier is made by the carrier on the basis of a written application filed by the traveler. Ticket in the event of non-completion of the course should be certified by the driver.

1.The passenger purchases a ticket directly at the carrier’s office or at the Carrier’s ticket sales website.

2.A ticket is a document and can not be transferred to another person.

3.The ticket is sold without the allocation of a specific seat number on the bus.

4.The ticket price is determined on the basis of the current price list.

5.The ticket issued by the Carrier is always related to one journey according to the date and time chosen by the passenger. The change of the date and time of the journey is possible only by returning the ticket and purchasing a new ticket for a journey scheduled for another date and / or at another time.

Responsibilities of the traveler.
 a) The passenger is obliged to have a valid ticket for travel and present it at the request of the bus driver and control authorities.
 b) A passenger who gets on the bus without a valid ticket or other document entitling him to travel, is obliged to buy a ticket without calling.
 c) The traveler is obliged to take care of getting on the right bus and getting off at the right stop.
 d) The passenger may not take a coach seat that is already occupied by another passenger. This does not apply if the passenger has a ticket with the entered seat number.

The disclosure of the passenger without a ticket additional fees.

The Carrier or a person authorized by him has the right, in the event of refusal to pay, to demand a document enabling the identification of the passenger, and in case of refusal to show an identity document, to ask the Police officer or other authorized law enforcement authorities to determine the identity of the traveler, and may retain the transport document or a document entitling to a free or discounted ride if there is a reasonable justification that it is counterfeit or converted.

For a journey without a ticket or a document entitling to a concessionary journey and for transporting animals and goods for which the tariff is provided for a carriage – without payment of the fees, the traveler shall pay the correct amount and an additional fee or receives a request for payment. The collected payment for carriage and additional fee, after payment of the handling fee, are refundable, and in the case of a payment request – are remitted if the traveler documented, no later than 7 days from the date of carriage, the entitlement to a free or discounted carriage. The above shall also apply if the passenger does not have a valid document of carriage during his journey. The amount of the additional fee is determined on the basis of the cheapest single ticket price used by the carrier, as follows:

  1. a) as 50-times the price-the toll without proper document of carriage
    b) as the 40-times this price for without a valid document attesting to eligibility for free or discounted travel
    c) 20-times this price for infringement of the provisions of the carriage of goods and, in particular, for taking on the bus animals and things for which the carriage tariff provides for a fee – without a proper document of carriage or by taking on the bus things excluded from carriage or authorized for carriage on special conditions – without these conditions
    d) 150-times the price for causing by the traveler to stop or change the route of the coach without a reasonable cause.

The amount of the handling fee shall be set by the carrier in the amount not higher than 10% of the additional fee.

  • 5


1.Each piece of luggage carried in the luggage compartment should be described by name and address as well as the Passenger’s phone number. The obligation to mark baggage in the manner specified in the preceding sentence lies with the Passenger. Luggage should be picked up by the Passenger at the end of his journey.

2.A passenger has the right to free transport of 2 pieces of luggage, including 1 piece of hand luggage, which may be carried on board of the bus and 1 piece of basic luggage placed in the luggage compartment of the bus. Hand luggage is not large luggage allowing passengers to travel safely and comfortably (e.g. a backpack, a handbag, a briefcase). The basic baggage is luggage of larger sizes and more weight (eg a suitcase, a travel bag, a travel / tourist backpack, a pram).

3.Additional luggage is not a device necessary for a passenger to move, e.g. a wheelchair, crutches.

4.The passenger has the right to carry additional luggage in the luggage compartment for an additional fee of PLN 15. A prerequisite for exercising the right to additional baggage is to mark this option when purchasing a ticket through the sales system on the Carrier’s website.

5.It is forbidden to carry goods whose carriage is not permitted under separate regulations.

6.A passenger may declare the value of the luggage, which should not exceed its real value. The carrier may check the compliance of the declared value with the actual one, and in the case of reservations, mark it on the back of the ticket.

7.The liability of the Carrier for baggage carried in luggage compartments is limited to the declared value of baggage, and in the absence of such declaration to the ordinary value of the item.

8.The Carrier is not liable for personal items and hand baggage located outside the luggage compartment and being under the direct care of the Passenger, unless the damage was caused by his fault.

9.Carrier is not liable for damages consisting in the loss or damage of transported cash, jewelry, securities, electronic equipment and items of scientific, artistic or collector value, unless these things were accepted for safekeeping or damage caused by intentional or gross guilt negligence of the Carrier. In the case of transporting items with a higher value, the Carrier recommends buying individual insurance.

10.Items left on the bus by oblivion or for other reasons are not covered by the Carrier’s protection and liability and are kept by the Carrier for a period of 30 days.

11.If the Passenger finds out the lack of or damage to his baggage at the time of leaving the bus, he is obliged to inform the service and obtain written confirmation of this fact on a special protocol or ticket. The Passenger is obliged to attach the confirmation to any written complaint, which he has the right to submit in accordance with § 6.

12.Due to the travel time and the specifics of transporting luggage in buses, it is not recommended to carry as basic and additional luggage easily perishable items, as well as computers, cameras, and other electronic devices, as well as money, lewellery, products gold and silver, bills of exchange, securities, commercial documents, passports and other documents, liquid substances as well as medicines requiring storage at low temperatures.


 Rental Regulations  

 (international / national transport, event service, coach rental)

 at Regiobus Sp. O. O

                                                                                                   § 1.

Company / Carrier: Regiobus Sp. o. o. with its seat at ul. Poprzeczna 1 a, 58-531 Łomnica
 Client / Renter: private person, company or organization making a coach/ vehicle hire booking (minibus, coach, other vehicle)
 Driver: bus driver , vehicle driver or subcontractor.

                                                                                                 § 2.

The terms and conditions of the Rules apply irrespective of whether the contract is in writing, oral or electronically.
The person renting / ordering is the person representing all passengers traveling on a given order, is responsible for their actions and decisions during transport, as well as for all additional costs, regardless of whether traveling with passengers or is just a party. Additional orders or changes in the terms of rent are accepted only from the Lessor or by the representative / representative indicated by him in writing at the same time, while being in constant contact.
Submission / acceptance of the offer
 The quote of the rental offer is prepared individually on the basis of information provided by the Lessor, the validity of the offer is also determined individually. The route is indicated by the Carrier, unless the Lessor has clearly specified it in the order, but in this case, if the access is impossible or difficult, the Carrier decides to change the route or conditions of travel.
Confirmation of the offer / rent
The confirmation of receipt is the generation of an order, which is numbered and sent electronically. Signed and sent confirmation by the Lessor is the only basis for accepting the terms of rent, possible changes and complaints.

Fees for rent and additional costs
1) In the approved and sent order, the Renter receives full information about the rental costs, including additional costs such as tolls, parking, taxes, driver’s and driver’s maintenance costs. The number of drivers is always adjusted to the travel time and consistent with the Act on the working time of drivers about the number of drivers on a given route, their working time, breaks etc. is always decided by the Carrier.
The costs of parking, accommodation and food for the driver rest with the Renter. During routes longer than 10 hours, the driver must be provided with a separate room with a decent standard and a meal that should include breakfast and dinners.

2) At the end of the rental, if the bus / vehicle as a result of the passengers’ actions requires additional cleaning, more than what is usually done, or additional repairs to the damaged items are necessary, the Renter will be charged with additional cleaning / repair costs.
The company reserves the right to charge for damage caused by the Renter or passengers during the journey, on the basis of a record and photos of damage prepared by the driver together with the Renter.

3) Receiving passengers from the airport takes place at the time indicated by the Renter, after this time, if the arriving flight is delayed, additional fees of PLN 50 gross will be added for each additional started hour.

4) Payment in full is collected after the end of the service, unless prior arrangements of the parties were different.

5) Carrier reserves the right to change the service, change the route, or not perform the service in whole or in part in circumstances that are independent of the Carrier, such as strikes, closed roads, terrorist attacks, unfavorable weather and road conditions and ect In extreme cases, the Carrier may cancel the order without further liability. The amount paid will be returned to the Renter.

6) All cancellations by the Renter must be made in writing to as soon as possible and at the latest 2 days before the rental date.

7) The Renter uses a given vehicle on a fixed route according to the order, each change of the route or additional time of use must be agreed with the Carrier and is subject to an additional fee. In a rented vehicle, there can not be more passengers than there are seats, or no more than the regulations provide.
During booking, the Carrier must be strictly informed of coach reservations for mass events, such as football matches, music festivals, political demonstrations or similar, and if passengers are transported by children. Failure to notify the Carrier about the nature of the journey will be treated as a violation and may be the reason for terminating the reservation without compensation or reimbursement.

8) The working time and rest of the driver is subject to the Drivers’ Working Time Act and must be strictly adhered to (WE 561/2006).
Users / renters/ passengers may not delay or interrupt travel in a manner that may expose the driver to a violation of the regulations regarding his working hours. If any violation occurs, the Renter will be liable for all costs incurred and penalties imposed. In the event of additional inspection of the services that were called by the Lessor, the driver immediately after the inspection has the right to an additional hour break, aimed at calmly completing the necessary post-control documentation, and silencing the driver after additional stress, in this case for possible delays Carrier does not bear any responsibility.


9) The carrier, when planning the travel time, takes into account the distance, condition of roads, weather conditions and other additional aspects on the route, but this does not guarantee the end of the journey within the specified time. The carrier is not liable for losses, delays or inconveniences caused by the actual travel time, which is not due to his fault. Travel conditions may be affected by road conditions, accidents, unfavorable weather conditions, police or transport inspection control, customs services or other state services that may delay the driver receiving passengers at the agreed time, or delivering them to the agreed place.
In the event of breakdown of the vehicle, the Carrier undertakes to remove it or substitute a substitute vehicle of the same or similar standard as soon as possible.

10) Smoking and consumption of alcohol or drugs is prohibited on board the coach / vehicle and throughout the entire journey.
Every passenger whose behavior violates statutory provisions is aggressive, disturbs the driver while driving, is under the visible influence of alcohol or drugs can be removed from the vehicle, or the driver has the right to prevent him from boarding.
In an extreme case, if the behavior of the passenger / s threatens the safety of the driver, other travelers or the vehicle, the Carrier has the right to shorten or end the journey at its own discretion, and claims for compensation or refund in whole or in part will not be considered.
Any damage caused by passengers and related costs rests with the Renter.

11) All passengers are covered by insurance personal accidental accidents. The insurance covers only events that may occur when passengers stay on the coach / vehicle. All other events causing damage outside the coach / vehicle are not covered by this insurance.
It is the passengers’ duty to wear seat belts.
The carrier does not bear any responsibility for damage, injuries, loss of passengers standing or moving on a moving vehicle, or passengers under the influence of alcohol or drugs.

12) The coach / vehicle provided by the Carrier takes the number of passengers specified in the order together with the luggage. Each passenger can carry 1 piece of hand luggage weighing up to 10 kg and 1 piece of basic luggage weighing less than 20 kg.

13) The Renter must ensure that he provides the correct information at the time of booking and inform the Carrier as soon as possible if there are any changes or plans to carry additional luggage. The carriage of additional or substandard luggage may be subject to an additional fee.
All luggage carried must fit into the luggage compartments. Only small hand luggage or handbags may be on board the coach / vehicle. The carrier strongly recommends not leaving any valuable items on board the coach / vehicle, even if the bus / vehicle is closed. The carrier does not bear any responsibility for loss or damage to property left on board the coach / vehicle.

14) Items left on the bus / vehicle will be stored in the office of the Carrier for a maximum period of 30 days from the carriage and then will be disposed of. Possible costs related to collection / return of the property left are borne by the landlord or passenger.



1.All complaints arising from the performance of the contract of carriage should be sent in the form of electronic correspondence to the address of the Carrier’s mailbox   within three months from the occurrence of the circumstances being the subject of the complaint.

2.The person authorized to file a complaint is the Passenger or his legal guardian, legal successor or representative. Complaints submitted by third parties will not be considered.

3.When making a complaint, it is necessary to: describe the circumstances, objections, damages suffered and specify the method of compensation. The complaint must be accompanied by a ticket or photocopy, and in the case of a complaint regarding luggage, a written confirmation of its damage or loss.

4.If the complaint does not meet the conditions specified above, the Carrier calls the Passenger to remedy the deficiencies within 14 days from the date of receipt of the request. Failure to meet this request on time results in the complaint being left unresolved. If the complaint is completed within 14 days, the date of receiving the supplement shall be the date of lodging the complaint.

5.Within 30 days of delivering the complaint, Przewoźnik shall consider the complaint. In justified cases, this period may be extended up to three months, subject to notification to the Passenger about the reasons for extending the period for considering the complaint. Such notification should take place within 30 days from the date of receipt of the complaint by the Carrier.

6.The conditions for the submission and the detailed procedure for dealing with complaints are regulated by the implementing provisions of the Transport Law Act.




1.To the extent not covered in these Regulations, the provisions set out in point 1.1 and the Act of April 23, 1964 The Civil Code (Journal of Laws of 1964 No. 16, item 93, as amended) shall apply.

2.The provisions of these Regulations enter into force on the day of announcement.

All applications, what the conditions for the provision by the Carrier of public transport of passengers on its regular lines, as well as complaints about deficiencies in the level of service can be submitted in writing to the address Regiobus Sp. z oo, ul. Poprzeczna 1a, 58-531 Łomnica or directly at the same address in the office. The carrier is obliged to respond to the request or a written complaint within 30 days if the applicant or complainant has indicated his address.

The regulations are binding as of the day of adoption of the resolution on its acceptance by the Carrier, ie on 02.01.2019 and its announcement in a manner customarily adopted.

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